Shipping policy
Shipping Policy
This Shipping Policy describes how Cortiv8 ("we", "us", "our") ships products purchased through cortiv8.com. By placing an order, you agree to the terms below in addition to our Terms of Service, Refund Policy, and Cancellation Policy.
Where We Ship
We currently ship within the United States only. If your address is outside the United States, we are unable to ship to you at this time.
Shipping Rates
A flat standard shipping fee of $4.99 USD applies to all orders, including your first subscription order and all recurring orders. Shipping fees are charged at the time the order is placed or renewed.
Order Processing
Orders are processed within 1–2 business days of being placed (Monday through Friday, excluding US public holidays). Orders placed on weekends or public holidays will be processed on the next business day.
You will receive a shipping confirmation email with tracking information once your order has been dispatched.
Estimated Delivery Times
Estimated transit time after dispatch is 3–7 business days.
Delivery times are estimates provided by our carriers and may be affected by weather or other factors outside our control. Cortiv8 is not liable for carrier delays.
Subscription Shipments
Recurring subscription orders are shipped automatically based on the cadence you selected at sign-up. All orders, including the first, are charged the flat $4.99 USD standard shipping fee.
You can manage your subscription — including pausing, skipping a shipment, updating your shipping address, or cancelling — at any time using the link provided in your subscription confirmation email. Please see our Cancellation Policy for further details.
To ensure changes apply to your next shipment, please update your subscription before your next renewal date. Changes made after a renewal has been processed will apply to the following shipment.
Address Changes
If you need to update your shipping address, please do so before your order ships. Once an order has been dispatched, we are unable to redirect or modify the address.
If a package is returned to us due to an incorrect or undeliverable address, we will contact you to arrange reshipment. Reshipment costs in this case are at the customer's expense.
Lost or Stolen Packages
If your tracking shows your package as delivered but you have not received it, please:
- Check with members of your household and your neighbours.
- Check any safe drop-off locations around your delivery address.
- Contact your local carrier with the tracking number for further information.
If the package cannot be located within 5 business days of the marked delivery date, please contact us at contact@cortiv8.com and we will work with you and the carrier to resolve the issue.
Damaged or Incorrect Items
Please inspect your order on arrival. If your item is damaged, defective, or incorrect, contact us at contact@cortiv8.com within 14 days of delivery with your order number and photos of the issue. We will evaluate the situation and arrange a replacement or refund in accordance with our Refund Policy.
Contact
For any shipping-related questions, please contact us at contact@cortiv8.com.
Last Updated: June 7, 2026